As cloud services become more of a need than a niche, a global leader in cloud customer experience and contact center solutions, Genesys, launches Genesys Cloud in India, offering its cloud services and capabilities for the local businesses.
This will keep their data within the country, which is often preferred for the strictly regulated sectors like government, healthcare, financial services, among others. It is compliant with Indian government regulations, with the data to be stored and available in the country, enabling the employers of these services to handle things from both domestic and international customers.
Olivier Jouve, Executive Vice President and General Manager of Genesys Cloud said, “We’re expanding Genesys Cloud capabilities in India to help more Indian businesses reap the maximum benefit of the ongoing global cloud revolution…
…enabling them to proactively understand and predict consumer behavior for more effective and empathetic customer experiences.”
Genesys Cloud is now available in 10 regions globally, enabled via their new connection to the Amazon Web Services. The local data centers give people in the region few benefits like, reduced data latency and faster communications overall. Thus their services are being utilized by many organizations globally, contributing to their massive growth. Even Indian businesses, like ICICI bank, Cleartrip, and Tata Sky are employing their services for more than a decade now.
“… Today’s launch is a step toward delivering on this promise while adhering to the Indian regulatory framework that espouses data sovereignty…
… In addition to domestic demand, a significant opportunity exists for Indian IT companies to capture global demand in cloud computing.” said, Raja Lakshmipathy, Managing Director, India & SAARC, Genesys
They offer full-featured multi channel engagement solution Genesys Engage, giving organizations maximum control with choice and flexibility for better customer experience. Genesys Cloud boasts 99.999 per cent uptime globally, and it’s compliant with GDPR and certified for HIPAA, ISO27001, SOC-2 and PCI. They have more than 500 employees across India and the company’s second largest R&D center is located in Chennai.
If you like what you read and want more like this, let us know in the comments below. You can also hit us up on Twitter: @GreedyTech
If you are interested in technology related videos, then head to our YouTube channel: GreedyTech
